Terms & Conditions

Terms and Conditions of shopping online to the stores.
1. Subject to Terms and Conditions
This document contains the general conditions under which neobatteries.com provides products and services to customers by online stores 
www.neobatteries.comwww.eu.neobatteries.com , www.neobatteries.eu,  www.neobatteries.gr, www.neobatteries.net.
 The user expressly and unconditionally agrees to these terms and conditions for using the site and online stores.
2. Agreement
By ticking the box " I have read and agree to the 
Terms & Conditions" is electronic statement , which declares that it is aware of these conditions and accepts them.  The user expressly and unconditionally agrees to these terms and conditions for using the site and online store.
3. Terms of procurement of goods
Delivery of goods through the online stores it in an order for delivery of goods. In order the customer indicating payment method and contact number. Any valid and accepted the Order by the Customer will receive an automatic service number and confirmation that it is accepted.
4. Confirmation and fulfillment of orders
The operator of neobateries.com must confirm by email any order made by the Customer reserves the right not to fulfill an order placed through the online store if the information given to the customer are not valid, or if there is no stock of goods ordered or any other reason. The operator of neobatteries.com is obliged to inform the Customer about the order process to the provided telephone number or e-mail.
Order confirmation occurs within two business days. Usually if order is placed before 14:00 GMT is same day, and, if made after 14:00 GMT the next day. In case the order was made a bank holiday, confirmation becomes the next business day.
The Customer may cancel or change the order before its confirmation by the operator. In case of cancellation of contract if the customer has paid the amount by credit or debit card will be refunded to the account of the Customer.
Customer pays the value of the contract at the prices specified in the order. If the product cannot be delivered, the operator may offer an alternative product with similar features and price that the customer has the right to accept or refuse.
Neobatteries.com ships from multiple warehouses depending of the nature of the item, the quantity, customers address and other factors concerning shipping.
Neobatteries.com will decide from which warehouse an order will be fulfilled.
Neobatteries.com will decide if an order will be canceled for any or for no reason and no liability can be raised else than the refund of the amount paid.
For the fulfillment of the order a third party may involved.
5) Deliverance of products, Right of Withdrawal
During the cooling off period the Customer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.
 Deliverance of Services:
After the deliverance of services the Customer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
In order to execute the right of withdrawal, the Customer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.
 Withdrawal Costs
If the Customer executes the right of withdrawal, he will have to pay no more than the costs of returning the product and any restock fee if exists.
If the Customer has made a payment, the entrepreneur shall pay back this amount as soon as possible.
No other liability can be raised by the customer than the refund of the amount paid less the return shipping cost and any restock fee if exists.
 Exclusion Right of Withdrawal
The entrepreneur can exclude the right of withdrawal of the Customer for as far as foreseen in previous paragraphs. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.
 Exclusion of the right of withdrawal is possible for the following products:
A) Which are established by the entrepreneur according to specifications of the Customer. This includes batteries with tags (tabs) ,battery packs and custom orders.
B) That they are clearly personal in nature.
C) Which cannot be returned because of their nature.
D) That can spoil or age quickly.
E) Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence.
F) Items in special offer or in clearance offer.
G) Items of very low cost, gifts given with items, group sales, lot items sales.
H) Individual newspapers and magazines
I) For audio - video recordings and computer software or any other item of which the Customer has broken the seal.
 Exclusion of the right of withdrawal is possible for the following services:
A) Concerning lodging, transport, restaurants or to spend leisure on a certain date or during a certain period.
B) Whose delivery has begun with the express consent of the Customer before the consideration period has expired.
C)Concerning coupons, discounts, tickets, betting and lotteries
   
Time and cost of delivery
 
In the case of delay of the supply regardless of the reason, the operator of neobatteries.com will inform the customer about it and said a new delivery date.
1.      Terms and payment
 
neobatteries.com accepts payment in three currencies USDs ,EUROs, and UK Pounds.
neobatteries.com accepts payments
a.to PAYPAL ,
b.by credit cards MasterCard, MasterCard Electronic, Maestro, VISA, VISA Electron through PAYPALL or other platform
c.Bank transfer.
d.Moneygram, Western Union etc.
When paying with a bank card customer is transferred to the online card payments , where he introduced the details of its bank card and make the payment due .
If the currency of the customer is different from the currency of the payment, the payment amount will be calculated at the appropriate exchange rate for the day of the organization issuing the card or PAYPAL.
Customers are responsible for any import duties, quotas, permits, product restrictions and other local requirements. We recommend that you check the latest applicable local requirements before you place an order.
Validation of credit card
All cardholders credit / debit card are subject to review and authorization by the card issuer.
 If the issuer of your card refuses payment or for some reason did not authorize payment , you will be notified of this immediately .
Protection of paymend data
During the process of authentication , the staff of the store does not have access to the contents of confidential data that is exchanged between the customer and PAYPAL or the bank , despite the fact that the transaction is carried on the website of the store.
By bank transfer
When choosing a method of payment " bank transfer " after the customer places an order , generate a bid number. The Customer made a bank transfer to the account of neobatteries.com, quoting the order number / offer as a basis for translation. Depending of the site of order and location of the customer multiple bank account are used.
6. Supply of goods
Customer receives the goods from the courier company employee, which neobatteries.com has contracted or by post. Upon delivery of the goods, the customer and the warranty card and sign the handover protocol certifying receipt of goods. The customer is obliged to check the contents of the shipment, and compliance with your order before completing the protocol.
7. Warranty
Upon delivery the customer receives a warranty card purchased him from the article that provides information about warranty and service .


2.      Return of goods-Right of Withdrawal 
After purchasing products the Customer has the possibility to disband the agreement without giving reasons for 14 days. The cooling off period starts on the day after the Customer receives the product or a pre-designated representative by the Customer made known to the entrepreneur.
During the cooling off period the Customer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.
 Deliverance of Services:
After the deliverance of services the Customer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
In order to execute the right of withdrawal, the Customer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.
 Withdrawal Costs
If the Customer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.
If the Customer has made a payment, the entrepreneur shall pay back this amount as soon as possible after the product has returned to entrepreneurs given return address.
No other liability can be raised by the customer than the refund of the amount paid less the return shipping cost and any restock fee if exists.
 Exclusion Right of Withdrawal
The entrepreneur can exclude the right of withdrawal of the Customer for as far as foreseen in previous paragraphs. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.
 Exclusion of the right of withdrawal is possible for the following products:
A) Which are established by the entrepreneur according to specifications of the Customer. This includes batteries with tags (tabs) and battery packs.
B) That they are clearly personal in nature or under special order.
C) Which cannot be returned because of their nature.
D) That can spoil or age quickly.
E) Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence.
F) Items sold in special discount, in clearance offer, seasons sales ,discontinued items etc.
G) Items of very low cost, gifts given with items, group sales, lot items sales.
H) Individual newspapers and magazines.
I) For audio - video recordings and computer software or any other item of which the Customer has broken the seal.
 
Exclusion of the right of withdrawal is possible for the following services:
A) Concerning lodging, transport, restaurants or to spend leisure on a certain date or during a certain period.
B) Whose delivery has begun with the express consent of the Customer before the consideration period has expired.
C) Concerning coupons, discounts, tickets, betting and lotteries.
 
The amount shall be refunded to the same account or card from which the payment is received.
In case of return of the goods and claim from the customer, he is obliged to communicate with neobatteries.com and indicate the order number and date of the purchase of goods.
For the purposes of these terms , " user" is anyone who accesses the Internet to the website neobatteries.com